We have a phone number but we are running around the warehouses selecting fish, shipping fish, and often do not have someone available when you call. Our practices and policies are in place to reduce losses in our warehouses, shipping boxes, and aquarist fish tanks.ģ) The best way to contact us is the SUPPORT button on the bottom of this page. Long guarantees would require us to charge higher prices and more importantly would take the some of the responsibility for proper care away from the aquarist. We believe that the aquatic hobby is a shared responsibility with the aquarium keeper. Please research the requirements for each fish to ensure a suitable environment, food, and compatible tank mates. Poor transitioning is the number one cause of disease and death in the aquarium.Ģ) We do not guarantee fish beyond the day of arrival. NOTE: You are responsible to properly transition your new fish to the aquarium. This will help us avoid losses in the future. If you notice any conditions that caused the death please let us know. Our live arrival rate is 96%, so fish do not make it 4% of the time. We will refund the value of any fish that do not make it but you must send a picture of the dead fish.

In order to focus on providing quality, healthy fish at the lowest prices, our policies include:ġ) We guarantee live arrival. All of our fish importers are certified to practice sustainable gathering or breeding practices. We offer plants grown in Florida and verified by the Agricultural Department as safe for the aquarium. Our pirmary office is in Reno, Nevada, and we have a wonderful customer service department in our freshwater warehouse who coordinates with the pickers.

We have three 'pickers' that take your order and find the best fish to match your selection. The fish our housed in four warehouses, one freshwater and freshwater plant warehouse, and three separate salt water facilities. AFS works with select importers sourcing from each major tropical region to create the best offering, the best price, and the best selection of salt water fish, crustaceans, and corals, and freshwater fish, plants, and crustaceans in the world.

Fish store reno